1. Click on Login
![Click on Login](https://images.tango.us/workflows/417561f3-b4b6-433c-9fc9-c2c395a0e400/steps/079feea3-50f1-4d2f-83c1-245a3c881b1f/9e81ab0c-d2e5-4ca6-9939-df77c19ba1ba.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.8685&fp-y=0.0970&fp-z=3.0386&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=652&mark-y=203&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0xMzYmaD03MiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
2. Click on Forgot Password?
![Click on Forgot Password?](https://images.tango.us/workflows/417561f3-b4b6-433c-9fc9-c2c395a0e400/steps/5a07f596-eca2-47d7-b602-e88d813dac9a/fca1dbbc-452c-4303-bd0d-720e92354aa2.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.1715&fp-y=0.4738&fp-z=2.6453&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=420&mark-y=380&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0yNDgmaD01MiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
3. Enter the email address associated with your account then click reset password
![Enter the email address associated with your account then click reset password](https://images.tango.us/workflows/417561f3-b4b6-433c-9fc9-c2c395a0e400/steps/64965eb9-82df-48e9-bd4e-dd1e37b5b9a0/c3b0ca7d-4b54-4f67-b8b9-3be3cf329fc6.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4944&fp-y=0.3822&fp-z=1.4958&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=269&mark-y=372&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz02NjImaD02OCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
4. A pop-up will show you that the reset password request was successful
If not, it will show either a User does not exist error. When this happens, please check the email address you input. Please note that this is case-sensitive.
If you encounter a different error please submit a ticket here: https://smarttrace.zendesk.com/hc/en-us/requests/new
![A pop-up will show you that the reset password request was successful](https://images.tango.us/workflows/417561f3-b4b6-433c-9fc9-c2c395a0e400/steps/d2d249f8-b82e-454c-ba86-24a2a40eab18/16debd12-395b-462f-9bc1-2387f35c09c8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4990&fp-y=0.9602&fp-z=1.7702&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=319&mark-y=710&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz01NjMmaD04OSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
5. Head over to your email (in this case we are using Gmail) and look for the email subject: SmartTrace Password Reset. This will come from no_reply@smarttrace.org.uk
![Head over to your email (in this case we are using Gmail) and look for the email subject: SmartTrace Password Reset. This will come from no_reply@smarttrace.org.uk](https://images.tango.us/workflows/417561f3-b4b6-433c-9fc9-c2c395a0e400/steps/b3526fb0-487e-4c5b-8f81-9c47bd8b1cd9/a3a0f725-829e-45d3-a8bd-0e2c5208fdfb.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5399&fp-y=0.0956&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=287&mark-y=58&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTMlMkNGRjc0NDImdz03MjEmaD0yOSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
6. Open the email and click Reset Password
![Open the email and click Reset Password](https://images.tango.us/workflows/417561f3-b4b6-433c-9fc9-c2c395a0e400/steps/e95d9cb4-bf05-47ac-a7bd-7e5512e25aec/fc9e22c6-8548-4fcd-a692-d02ea6692e1b.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.6010&fp-y=0.5276&fp-z=2.4656&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=444&mark-y=355&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0zMTImaD0xMDEmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D)
7. Enter your new password twice and click Set password
![Enter your new password twice and click Set password](https://images.tango.us/workflows/417561f3-b4b6-433c-9fc9-c2c395a0e400/steps/2a61a80a-b230-421a-9dab-7411bef7be0d/721be402-ffdf-441a-a67b-fd15b1f187f7.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4944&fp-y=0.3822&fp-z=1.4958&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=269&mark-y=372&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz02NjImaD02OCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
8. A pop-up will confirm that the password update is successful. If this shows an error, please re-type your password and ensure that they match.
If you encounter a different error please submit a ticket here: https://smarttrace.zendesk.com/hc/en-us/requests/new
![A pop-up will confirm that the password update is successful. If this shows an error, please re-type your password and ensure that they match.](https://images.tango.us/workflows/417561f3-b4b6-433c-9fc9-c2c395a0e400/steps/8eeea06c-ed7f-4c52-a303-397785dab89b/034e62c4-e466-4bd3-a65d-bddfb291a98f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4967&fp-y=0.9530&fp-z=2.2150&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=399&mark-y=701&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz00MDMmaD01MSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
9. Type your details and click on Log in
![Type your details and click on Log in](https://images.tango.us/workflows/417561f3-b4b6-433c-9fc9-c2c395a0e400/steps/8ab6cd5b-5f24-442a-b815-fb3e9c215836/7a286c7f-86ac-46e9-8b46-5dc4f72bae38.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.2898&fp-y=0.4277&fp-z=1.6267&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=259&mark-y=369&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz02MTQmaD03NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
10. A pop-up will show if you have entered the correct email and password
Errors you may encounter are:
Failed - Incorrect Password
Failed - User does not exist (incorrect email)
If you encounter a different error please submit a ticket here: https://smarttrace.zendesk.com/hc/en-us/requests/new
![A pop-up will show if you have entered the correct email and password](https://images.tango.us/workflows/417561f3-b4b6-433c-9fc9-c2c395a0e400/steps/ac7be7f7-81c9-4966-a937-6b3992ff5986/3e7ab221-cd1f-462b-8348-b9d84b290aa3.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4964&fp-y=0.9617&fp-z=1.9767&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&blend-align=bottom&blend-mode=normal&blend-x=0&blend-w=1200&blend64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL21hZGUtd2l0aC10YW5nby13YXRlcm1hcmstdjIucG5n&mark-x=356&mark-y=695&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz00ODgmaD0xMTAmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D)