1. Click on Login
2. Click on Forgot Password?
3. Enter the email address associated with your account then click reset password
4. A pop-up will show you that the reset password request was successful
If not, it will show either a User does not exist error. When this happens, please check the email address you input. Please note that this is case-sensitive.
If you encounter a different error please submit a ticket here: https://smarttrace.zendesk.com/hc/en-us/requests/new
5. Head over to your email (in this case we are using Gmail) and look for the email subject: SmartTrace Password Reset. This will come from no_reply@smarttrace.org.uk
6. Open the email and click Reset Password
7. Enter your new password twice and click Set password
8. A pop-up will confirm that the password update is successful. If this shows an error, please re-type your password and ensure that they match.
If you encounter a different error please submit a ticket here: https://smarttrace.zendesk.com/hc/en-us/requests/new
9. Type your details and click on Log in
10. A pop-up will show if you have entered the correct email and password
Errors you may encounter are:
Failed - Incorrect Password
Failed - User does not exist (incorrect email)
If you encounter a different error please submit a ticket here: https://smarttrace.zendesk.com/hc/en-us/requests/new
